1. Where do Niches deliver to?
Currently Niches only deliver to mainland England. We do not ship to Northern Ireland, Republic of Ireland, Scottish Highlands, Isle of Man, Isle of Wight, Jersey & Guernsey, Europe or other countries. However, we are working toward’s delivering in these area’s in the future! If you have purchased from the above destinations, your order will be automatically cancelled and fully refunded. If you are located in the above area’s, you are able to organise your own collection without an issue. If you email or telephone us, one of our friendly staff will be more than happy to help!
Deliveries will be made during office hours only. There is no weekend or after hour deliveries. We also do not deliver on public holidays.
Please note: Any items returned to us as non- deliverable, will encounter a re-delivery fee.
2. Will I be able to track my order?
All items are given a tracking number as soon as the item is dispatched from Niches’ warehouse. Items under 30kg will be shipped using a parcel courier. With the phone number or email provided, the courier will text or email on the day of delivery with a time slot in which the parcel will be delivered. If this time is not convenient for yourself, you are able to rearrange the day with the parcel courier directly!
3. How long will it take for me to receive my item?
Any items on a courier service aim to be received the next working day when ordered before 14:00pm, orders after this time will be dispatched the following working day.
Items over 30kg aim to be delivered within 5-10 working days.
4. Can I pick my item up?
All pickups are available with notice from our warehouse in Liverpool. The address is Niches, Unit 6 Dacre Street, Bootle, L20 8DN. The warehouse is open Monday-Friday 9:00am-17:00pm and Saturday from 10am: 17:00pm. Unfortunately, we are unable to reserve items unless they have been fully paid for in advance.
5. Does my item have warranty?
All items include a minimum of 12 months’ warranty. Each item will include specific warranty in the product description on the landing page of each item. In the unlikely event that your product becomes faulty, please contact us via telephone or at firstname.lastname@example.org with the order number and your address, please provide details of the issue and photographs if necessary in order to allow us to fully understand the problem to allow Niches to rectify the problem.
5. Can I return my item?
If you are unhappy or dissatisfied with your item, you are able to return the product within 14 days of the purchase date as long as the item is unused, free of defects, placed in its original packaging and in re-saleable condition. A full refund will be given for the product only. Shipping costs’ will not be refunded.
Please contact us via telephone or email within 30-day period of your item being purchased. The details needed for the return procedure are: Order number and address. Once these details are correspondent with the items bought we will issue you a refund either same or next working day once the item is returned back to us.
Please note: Refunds can take 3-5 days to clear through the banking system.